Frequently asked questions

Where does Scop ship from?

We ship from Germany. Orders within Germany and the EU arrive quickly with no extra customs fees.

Do you ship worldwide?

Yes, we ship worldwide. Delivery times and any local import fees depend on your country.

Is shipping free?

Shipping within Germany is free for orders over 30 euros. For other countries, shipping is calculated at checkout.

Are your products original Japanese stationery?

Yes. Everything we sell is authentic and imported directly from Japan and official Japanese brands.

What is washi tape?

Washi tape is a decorative paper masking tape from Japan. It is matte, easy to tear by hand and repositionable, perfect for journaling, cards and gift wrapping.

What is Mino Ware?

Mino Ware is a traditional Japanese porcelain from the Gifu region, known for its quality and charming designs. We carry Mino Ware mugs, plates and bowls.

Which paper is best for fountain pens?

Japanese MD paper from Midori and Tomoe River paper are loved by fountain pen users. Both are smooth and resist bleeding and feathering.

What payment methods can I use?

You can pay with PayPal, credit card, Klarna and other common methods, all shown at checkout.

Can I return an item?

Yes. You have a right of withdrawal within the legal period. See our refund policy for details.

How can I contact you?

Email us any time at info@scop.onl. We are happy to help.